Shipping and Delivery Policy

Welcome to Noorul Ain Trust! We are committed to ensuring a smooth and reliable delivery process for all donations, orders, or items purchased through our website. Below, we outline the details of our shipping and delivery policy to provide clarity and confidence in our services.

1. Processing Time

• All orders are processed within 2-3 business days after receiving confirmation.
• If there is any delay due to unforeseen circumstances, we will notify you promptly.

2. Shipping Charges

• Free Shipping: We provide free delivery for all items within Jammu and Kashmir.
• National Shipping: Minimal shipping charges may apply for deliveries outside Jammu and Kashmir.
• Shipping charges will be displayed during checkout for transparency.

3. Delivery Time

• Local Delivery (Jammu and Kashmir): 3-5 business days.
• National Delivery (Rest of India): 5-10 business days.
• Delivery timelines may vary during holidays or due to natural delays.

4. Tracking Your Order

• Once your order is shipped, you will receive an email with tracking details.
• You can track your shipment directly through our courier partner’s website or by contacting us.

5. Damaged or Missing Items

If an item is damaged or missing, please notify us within 48 hours of delivery:

• Email: info@ngonoorulaintrust.com
• Contact: [Insert Contact Number]

6. Returns and Exchanges

• As a charitable organization, we do not accept returns or exchanges unless the product is damaged during shipping.
• For damaged items, we will replace the item free of cost.

7. Contact Us

If you have any questions or concerns regarding your shipping and delivery, feel free to contact us:

• Email: info@ngonoorulaintrust.com
• Phone: [7006769866]
• Address: [Noor ul Ain Trust, Jammu and Kashmir]

Thank you for supporting Noorul Ain Trust! Your contributions and orders help us make a difference in the lives of those in need.